CANCELLATION PRIOR TO SHIPMENT 

If you cancel your order(s) before it ships from us, you will not be charged any additional  fees.  We require a cancellation request to be submitted by emailing us at tadalila.co@gmail.com or DM us at instagram.
 
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment. 

RETURN POLICY

The following are the policies to be eligible for return requests after shipment/receipt of goods: 

Orders are returnable within 5 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective. 

Goods are eligible for a return if the following are applied: 

Incorrect: 

The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging. 

Damaged: 

The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Tadalila Handmade Jewellery Online Store product. 

Please understand that due to handmade nature, item may have small imperfections that are inevitable. 

Small bubbles or bumps can sometimes occur due to the nature of resin, and should not be seen as a fault.

Returned items must meet the following requirements: 

- The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt). 

- You have proof of purchase (order invoice number and receipt). 

- Item must be in new condition and returned in its original packaging and free gifts received with it. All  packaging must be unused, unmarked and not defaced in any manner. 

- Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery. 

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted. 

We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.